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Can I get technical help?
One
of "Casino-on-line.org"
and Sportsbook's top priorities is to make sure that our
members are well looked after. We offer 24 hour technical
support, 7 days a week. If you are having any technical
problems please contact via the following mediums:
Toll-Free
Phone: 1-888-685-7619
E-mail: webmaster@casino-on-line.org
Is all my information secure?
Security
for our customers has always been one of our top priorities.
"Casino-on-line.org"and
Sportsbook and EFS Caribbean both use the SSL Protocol to
provide privacy and reliability between two communicating
applications. SSL uses 128 bit encryption which ensures
server and client authentication. This is done through encrypted
algorithms and cryptographic keys.
What
all this means is that before any data is sent from the
client to the server, or vice versa, the data is encrypted
and then sent. This will make it impossible for anyone to
break this code and gain any confidential information.
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Who do I contact about my
concerns?
If
you have any questions or concerns about how the casino
is run please feel free to send you inquiries to our casino
manager at support@starnetsystems.net.
He will gladly help you out with any issues you may have.
As well, our betting limits may not stay the same forever.
If you would like any further information on this please
e-mail our casino manager.
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Is gambling on the Internet
legal?
Every
region throughout the world has different laws, so we can't
really answer that question. To be sure you should contact
your local legal representatives to answer any related questions.
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What do I do if I get disconnected?
If
you happen to be in the middle of a game and you get disconnected
for some reason, there is no need to panic. Your exact state
will have been saved when you return to
"Casino-on-line.org" and Sportsbook. So you
can continue exactly from where you left off. This only
applies if you are in the middle of a game or placing a
wager. We want you to be protected from any accidental monetary
loss.
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How are the odds created for
the casino games?
The
odds for both real money and playing for fun modes are created
by a random number generator which comes from our server.
For all card-based games, the deck or decks of cards are
shuffled prior to each hand being dealt.
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What is EFS Caribbean?
EFS
Caribbean is the third party company which
"Casino-on-line.org" and Sportsbook uses to
conduct all real money transactions. This includes all foreign
currency exchanges and also provides a secure gateway when
setting up a "Casino-on-line.org"
and Sportsbook account.
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What is my PIN number and
how do I get it?
Your
Personal Identification Number (PIN) is required before
you can withdraw any funds from "Casino-on-line.org"
and Sportsbook. It is a further step in securing that only
you can access money in your account. This number will be
sent via email only, and this will happen a few minutes
after you create your account.
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What license is required for
"Casino-on-line.org"
and Sportsbook to function?
"Casino-on-line.org"
and Sportsbook uses software from Starnetsystems, which
is licensed through the government of Antigua and is allowed
to operate a casino and sportsbook operation under the supervision
of the government of Antigua.
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Do I have to pay taxes on
my winnings?
Paying
taxes on your winnings all depends upon the jurisdiction
in which you reside. "Casino-on-line.org"
and Sportsbook will not provide details of individual's
net proceeds or losses. This is up to the individual to
declare to the proper authorities.
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How old do I have to be to
play for real money?
No
one under the age of 18 years will be allowed to play for
real money. We have provided a play for fun version of
"Casino-on-line.org" and Sportsbook for those
who are under the age of 18 or reside in a jurisdiction
which prohibits Internet gaming.
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Playing for fun
If
you reside in Canada, or you are under the age of 18, you
will automatically be placed in our play for fun game and
will not be allowed to play "Casino-on-line.org"
and Sportsbook for real money. This is due to the current
gaming laws in those areas.
Playing
for fun means that the real money aspect of
"Casino-on-line.org" and Sportsbook will be
left out. Obviously the funds are not real and any verification
will not be required. This costs you nothing and is here
solely for your entertainment.
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